LEGAL
TERMS AND
CONDITIONS.
These terms and conditions govern the coaching relationship between you (the client) and Coach Darren Jones. Sign-up, booking and payment are handled through the Coach Darren Jones app, but the terms you are agreeing to are the ones published on this page.
When you sign up in the app you are asked to tick to confirm you accept these terms. By ticking that box or by booking a session, paying for a package or attending a consultation. You confirm that you have read, understood and agree to be bound by them. Please read this page in full.
Updated: August 2026
1. Participation in any tests and future exercise is voluntary. All aspects of the programme will be fully explained to you before commencement.
2. You are free to deny consent or withdraw consent at any time after consenting.
3. It is your full responsibility to inform your trainer of any difficulties you perceive or experience as well as any changes to your physical and medical condition. An initial pre-exercise health questionnaire must be completed either via email or online before any exercise prescription begins.
4. Any questions you have about future procedures risks or benefits to be expected are welcome. If you have any reservations or doubts, please voice these concerns, and ask for an explanation or clarification.
5. You consent to being aware of your own health and physical condition and having knowledge that your participation in this program and fitness testing procedures may be injurious to your health and you are voluntarily participating in exercise and nutrition programme written by the trainer. Having such knowledge, you thereby release the trainer and its representatives, agents, employees and successors from liability for accidental injury, illness or death which you may incur as a result of participating in the said programme. You hereby assume all risks connected there with and consent to participate in said programme.
6. The trainer will not accept liability for any damage or loss to a client’s personal property brought into the premises being used by the trainer.
7. PREMISES
a) The trainer is not responsible for any closure of the premises used for personal training but will endeavour to find a suitable replacement with adequate notice.
b) All sessions which include coaching either at the studio or at an alternative location are booked ‘per calendar month’ and will be booked on or as close to the 3rd weekend of the month prior.
8. CANCELLATIONS
a) All sessions cancelled within 24 hours of the start of the session will be charged 100% of the session fee (“late cancelled”). All sessions cancelled before 24 hours of the start of the session will be charged at 50% of the session fee. Where the client has late cancelled the session up to 1 hour before the session was due to start, the trainer will try to accommodate the client for this session either on the day the session is cancelled, the day of the session or the day after the session was due. All moving of sessions that fall within the late cancellation period remain at the discretion of the trainer.
b) The trainer will not move a session to a day where the client has already booked a session unless the client agrees to come in and be charged for both sessions. This includes where the future session falls outside of the 24-hour period – these sessions cannot be cancelled free of charge and then replaced by a late-cancelled session that has been agreed to be moved.
c) If the client cannot make what has been offered, then they will still be charged. All moved sessions should be agreed up to 1 hour before the start of the original session.
d) A session that has been late cancelled and moved cannot be late cancelled and moved again.
e) If a client cancels within 1 hour of the start of the session, they will not be offered the opportunity to move the session and will be charged for the session.
f) The time slot for any session that is late cancelled will be made available to other clients and the client will no longer be entitled to that session time.
g) Clients who do not attend sessions without informing the trainer before the start of the session will be charged in full for the session and will not be offered the opportunity to move the session. This is deemed a “no show.”
h) If a client cancels due to sickness, the trainer will try to reschedule their session to a mutually convenient time, subject to availability. If this is not possible the session will be classed as a ‘cancelled session’ and will be charged at the normal rate.
i) If a client(s) cancel a 1:2 session due to illness, the session will be dealt with as in Section 11 above if BOTH clients are ill. If one client is ill and the other is ‘fit’, then it is expected that the ‘fit’ party will attend to train as agreed.
j) All cancellations of sessions must be made by phone or text message.
k) The trainer reserves the right to cancel pre-booked sessions for clients who are deemed to be holding prime booking times but cancel their sessions on a regular basis. Clients will be notified of this at least one week in advance of any changes.
l) Due to the limited availability of small group classes, once a space is booked it is chargeable. If your space is cancelled it will still be charged unless the trainer can fill your place with another client.
9. Any block of sessions purchased must be used within six months of the initial payment date. Refunds are only applicable when:
a) Illness inhibits continuation (doctor’s certificate required)
b) Relocation to an unreasonable commute to Swaffham & Wymondham
10. You are entitled to receive due care and attention from all your trainer and will be given every opportunity to receive the bookings and services you require.
11. All Clients must conduct themselves in a respectful manner whilst training and communicating with the trainer. Any Client who acts in an intimidating, abusive, violent, or disrespectful manner may be ejected from the trainers’ premises, with no recourse for refund of monies already paid.
12. PAYMENT
a) Payments will be set up via direct debit through go cardless. Any late payments will incur a £50 late payment fee added to that month's coaching fee.
b) Clients who continue to pay late, may be subject to their outstanding sessions cancelled without notice until the full balance is received. If the balance is not settled within 7 days, we have the right to proceed through legal actions to recoup the balance, plus costs and request payment upfront for future sessions.
13. It is the client’s responsibility to ensure they wear and bring suitable and clean footwear and water/energy drink of their choice. Reserve water will be provided for by the trainer in adverse weather conditions. Please ask the trainer of this is needed.
14. Toilet facilities are available in the Gym.
15. There is parking on site; however, the trainer is not responsible for any damage to the client’s vehicles whilst on site.
16. Both the trainer and client are bound by confidentiality with regards to personal details changed.
17. Clients under the age of 18 must always have a parent present during training.
18. If requested, any equipment purchased for the client must be paid for in advance unless agreed with by the trainer.
19. Any equipment that is loaned to the client that is subsequently damaged or broken is the responsibility of the client to replace or repair.
20. During any coaching sessions, the trainer may take photographic or videographer material to help with the promotion across their social media platforms. If you do not wish to be included in this, please let the trainer know.
21. The minimum term of this agreement is 3 months, the trainer and/or client has the right to cancel this agreement at any time giving 30 days’ notice. If notice is given and the client does not want to continue training during the notice period, the notice period is still chargeable.
22. The monthly fee for your coaching package varies depending on the amount of sessions per week, this information can be found on the Coach Darren Jones App, where you signed up for your package. Package fees are paid by direct debit through go cardless
23. The purchase of any of the above product is deemed as acceptance of these Terms & Conditions.
24. Data Protection: We collect and process personal data in accordance with UK data protection laws. Your information is used solely for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
25. Intellectual Property: All training programmes, materials, video content, and resources provided remain the intellectual property of Coach Darren Jones and may not be reproduced, shared, or used for commercial purposes without written permission.
26. Governing Law: These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
27. I understand I need to read, sign and return the terms and conditions and complete the Healthcare Questionnaire in full on the Darren Jones Apps prior to my first session.